Shipping the wrong item is almost as damaging as shipping nothing. Order accuracy is the percentage of orders fulfilled exactly as requested—correct items, quantities, and configurations.

Errors arise from mispicks, system inaccuracies, labeling mistakes, or substitution without approval. Each error generates returns, re-shipments, customer dissatisfaction, and hidden labor cost. Barcode scanning, pick-to-light, and weight checks reduce but do not eliminate mistakes.

Measuring accuracy at line level and order level reveals different problems. Continuous feedback to picking and inventory teams closes the loop. For many customers, consistent accuracy matters more than marginal gains in speed.

• Percentage of orders shipped exactly as requested
• Errors drive returns and lost trust
• Improved by scanning and process controls
• Tracked at both line and order level