Work moves in sequences, not random jumps. A workflow is the defined sequence of tasks, handoffs, and decisions through which a piece of work passes from initiation to completion.

Workflows can be informal habits or formally designed and automated processes. Mapping workflows reveals bottlenecks, rework loops, and unclear ownership. Digital workflow systems route tasks, enforce rules, and provide visibility into status.

Well-designed workflows reduce cycle time and error. Overly rigid workflows frustrate people when exceptions are common. The goal is enough structure to ensure reliability without extinguishing the judgment needed for non-standard cases. Continuous refinement keeps workflows aligned with how value is actually created.

• Sequence of tasks and handoffs for completing work
• Can be manual, documented, or automated
• Reveals bottlenecks and ownership gaps when mapped
• Balances structure with flexibility for exceptions