Once a shipment leaves the dock, status must still be known. Tracking is the monitoring of a shipment’s location and progress as it moves through the transportation network.

Carriers scan or report events at pickup, terminal transfers, customs milestones, and delivery. Customers and shippers access status through portals, APIs, or notifications. Gaps between scan events create uncertainty that customer service teams must bridge.

Real-time tracking supports proactive exception management and accurate delivery estimates. It also feeds performance measurement of lanes and carriers. The quality of tracking is only as good as the discipline of scanning and data transmission along the route.

• Monitoring of shipment location and status in transit
• Based on carrier events and scan data
• Accessible via portals, APIs, and alerts
• Enables exception handling and ETA updates