The chief operating officer (COO) is the senior executive responsible for managing the day-to-day operations of a company. The COO translates strategy into action, overseeing production, logistics, human resources, and customer service.

COO responsibilities vary by company but often include process improvement, operational efficiency, and cross-functional coordination. The COO typically reports to the CEO and works closely with other executives to ensure the organisation runs smoothly.

Key points

• Manages daily operations
• Translates strategy into action
• Oversees production, logistics, HR
• Reports to the CEO